State Farm® Insurance Agent Wayne Faircloth
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mary Stutzman
March 13, 2026
"Very professional and answered all my questions"
"Hello Mary, Thank you for your review. We are thankful to have you as a client."
Carla Bell
March 13, 2026
"Just wanted to say "thanks" again Charlene for all you've done to help us renew our homeowner's policy. You were awesome!!"
"I am so glad I was able to help! Thank you for the review. ~Charlene"
Samantha Nguyen
March 9, 2026
"Charlene was incredibly helpful, knowledgeable, and made everything quick and easy to understand. I truly appreciate the great customer service and highly recommend this State Farm office!"
"Thank you, Samantha! We appreciate your kind words and trust in our office. Charlene is always happy to help!"
Tim T
March 5, 2026
"I have always had open communications with the office, and prompt answers to any questions."
"Thanks, Tim. Please let us know if you need anything in the future. We are happy to help."
Elizabeth Jackson
March 2, 2026
"Charlene is great. Very communicative, always happy to help and get you the best rates. ;)"
"Thank you so much, Elizabeth! I truly appreciate your kind words. It's always a pleasure helping you, and I'm so glad we could get you a great rate! "
Jenny DesJardins
February 27, 2026
"Always so helpful. Love that they still will work with me in person and not only through State Farm apps ."
"Thank you for the review. We are always happy to help!"
Robin1011
February 27, 2026
"This agent and his staff, Charlene and Leslie, go over and beyond for their clients. They take the time to explain changes and updates. My husband and I got in a bad car accident and at that point we realized we needed more coverage. Afterward we increased our policies and added another. My family will always stay with this State Farm office."
"Robin, thank you so much for your kind words and for trusting us with your family's coverage. We're sorry you experienced that accident, but we're glad we could help make sure you have the protection you need. "
Angel
January 22, 2026
"Please read in Tuesday January 20th 2026 I tried to transfer my StateFarm insurance to my present agent I was denied the right to transfer do to My previous agent sent out emails not to let me transfer this is blatant racism and discrimination against a woman of color a disabled veteran due to all these agents are friends with Jacquie Tugwell and they refuse to let me transfer without giving me a reason I have no tickets. I have no previous accidents in years, but they still will not allow me to transfer my insurance. I’m asking for any attorney to please contact me because I will be Filing a class action, civil lawsuit, please any attorney available please get in Touch with me relating this matter I was in tears I’m a Disabled Veteran This Statement is true and correct Again this StateFarm agency is blatantly racist and not even trying to hide I wii be filling a CIVIL RIGHTS COMPLAINT WITH THE FEDERAL GOVERNMENT"
"Thank you for sharing your concerns. However, the statements made in this review are factually incorrect. Our office does not have the authority to deny policy transfers based on personal preference, relationship or individual characteristics. Transfers are governed strictly by company guidelines, not by local agents. We deny the accusations of racism, discrimination, or civil rights violations. Our agency serves a diverse community and treats every customer with professionalism and respect. These claims are serious and unfounded. We remain committed to ethical service, compliance with company standards, and respectful treatment of all customers. "
Cory Garcia
December 9, 2025
"Wayne Faircloth and his team are the best! They have taken care of me for about 17 years now, and there’s no other team I would rather have handling my auto and renter’s insurance. Charlene is always happy to help and provides the absolute best service! I recommend State Farm, and in particular this team, to everyone that I can!"
"What a wonderful review! Thank you, Cory. Please let us know if we can assist with any future insurance needs. "
Sampson “MetalFists” Fisher
December 6, 2025
"Every agent at this office is very helpful. Lately, I've been working with Charlene. She has literally been listening to me lose my mind in these disgustingly difficult financial times. Thankfully, she set my mind at ease by actually caring for me, taking the time to reduce some costs of my insurance by cutting waste from my policy. She is very kind, helpful, and most importantly, professionally empathetic. The latter is rare these days. BLESS those at the Faircloth location. I highly recommend this location and this insurer."
"Thank you, Jordan for that wonderful review. I am so glad I was able to help. Please let me know if you need anything! ~Charlene"
Jennifer Felhauer
November 24, 2025
"Exceptional customer service!!!!!"
"Thank you for the lovely review and let us know if we can help with any future insurance needs. "
Bruce Wayne
November 17, 2025
"WOW, just went in to see about renewing my auto insurance, had a few questions and the BI ACH at the front desk made it very clear she was not interested and basically told me i should go with someone else.. BYE"
"Hi Bruce, we take all feedback seriously, but after reviewing the interaction with my staff, this does not reflect what occurred during your visit. My team is expected to be respectful and helpful to every customer. At no point were you told to "go with someone else". We did attempt to assist you with the cancelation notice and renewal questions but due to your combative tone, that was a difficult task. We wish the best of luck with your future insurance needs. "
The original Matt Scott
October 6, 2025
"Gave me a great price on auto insurance!"
"Thanks, Matt!"
Betty Mayfield
September 11, 2025
"They are always very kind and welcoming. They always help me with any problem I have."
"Ms. Betty, thank you for the nice review. It is always a joy visiting with you. ~Charlene and Lesley"
Veanna Veasey
July 7, 2025
"If you want someone who respects you and willing to help you with any Insurance questions these are the people Wayne Faircloth employees to see."
"Thank you, Ms. Veasey. We think of you as family and value our friendship."
Andris Thomas
June 27, 2025
"I have been a client of Wayne Faircloth of State Farm Auto Insurance for over 40 years. I highly recommend his services to anyone looking for Auto ( or Home Insurance)! He is a true professional! His staff are excellent, courteous, professional, and always ready to answer questions to all my insurance needs! They always make you feel so welcome! They are truly an excellent staff!!!"
"Thank you, Mr. Andris for the wonderful review! We value you as a client and are happy to call you a friend. "
Cathy Holder
May 23, 2025
"We have used Wayne Faircloth with State Farm for 50 years. Progressive wanted over a hundred dollars to add my grandson to our motorcycle insurance but with State Farm it was less than half the cost. They are always available for my questions. Thank you State Farm."
"Thank you, Cathy, for your review. We so appreciate your business and enjoy your always positive attitude & smile when see you. we look forward to servicing your wonderful family for many years to come. Lesley- State Farm Insurance Agent Wayne Faircloth"
Adalira Jara
May 15, 2025
"Leslye is always ready to help me with my policies. Very friendly and professional"
"Thank you, Ada! It is my pleasure to work with you and your lovely family. ~Lesley "
Alexandra K
April 30, 2025
"I've had some problems and upset with the office, but basically it was Texas insurance. The ladies at this office have been nothing but great. Hope they don't have to deal with many people like me. They were very accommodating and kind, not conflicting."
"I am sorry for the difficulty you have had. Please let our office know if there is anything we can do to help. "
Rohith Roosvelt sande
April 25, 2025
"When in doubt talk to an agent, they really give good suggestions."
"Thanks so much, we are always happy to help."
Leslie Keng
March 27, 2025
"Wayne has been my agent for over 40 years. He has advised me and my family on insurance and financial matters with the utmost care and consideration. I recommend him and his entire staff to serve the needs of your family without any reservation. You and State Farm are lucky to have his office as a resource."
"We greatly appreciate your review and value your friendship. Thank you for being a wonderful client. "
Bob Jones
February 25, 2025
"Over the past 40 years Wayne and his staff has provided service beyond expectations! I would suggest that anyone looking for insurance contact Wayne’s office for the superior service and products they provide."
"Thank you, sir. We value your business and friendship. Please let us know if you need anything. "
LaDonna Grice
February 21, 2025
"Attempted to contact the local office but it was close to lunch time left message but no return call. Had to call them back to get my questions asked. Just answer the phone."
"Hello LaDonna, I apologize that we missed your call. You did not leave a voicemail, so we were not aware that you called during our closed hours. Our office hours are M-TH 9am-4:30pm and Friday 9am-Noon. We close for lunch form 12-1:30 daily. Thank you for choosing State Farm."
Renee Bolen
February 11, 2025
"Wayne Faircloth office has superb customer service. I would choose them all over again!!"
"Thank you, Renee! Please let us know if you need anything. :)"
Jacki Corkin
February 3, 2025
"Wonderful customer service! Always prompt and helpful!"
"Thank you, Jacki. Safe travels with your new move and please let us know if we can help with your future insurance needs."