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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angel

January 22, 2026

1  out of  5
rating by Angel
"Please read in Tuesday January 20th 2026 I tried to transfer my StateFarm insurance to my present agent I was denied the right to transfer do to My previous agent sent out emails not to let me transfer this is blatant racism and discrimination against a woman of color a disabled veteran due to all these agents are friends with Jacquie Tugwell and they refuse to let me transfer without giving me a reason I have no tickets. I have no previous accidents in years, but they still will not allow me to transfer my insurance. I’m asking for any attorney to please contact me because I will be Filing a class action, civil lawsuit, please any attorney available please get in Touch with me relating this matter I was in tears I’m a Disabled Veteran This Statement is true and correct Again this StateFarm agency is blatantly racist and not even trying to hide I wii be filling a CIVIL RIGHTS COMPLAINT WITH THE FEDERAL GOVERNMENT"
We responded:
"Thank you for sharing your concerns. However, the statements made in this review are factually incorrect. Our office does not have the authority to deny policy transfers based on personal preference, relationship or individual characteristics. Transfers are governed strictly by company guidelines, not by local agents. We deny the accusations of racism, discrimination, or civil rights violations. Our agency serves a diverse community and treats every customer with professionalism and respect. These claims are serious and unfounded. We remain committed to ethical service, compliance with company standards, and respectful treatment of all customers. "
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Cory Garcia

December 9, 2025

5  out of  5
rating by Cory Garcia
"Wayne Faircloth and his team are the best! They have taken care of me for about 17 years now, and there’s no other team I would rather have handling my auto and renter’s insurance. Charlene is always happy to help and provides the absolute best service! I recommend State Farm, and in particular this team, to everyone that I can!"
We responded:
"What a wonderful review! Thank you, Cory. Please let us know if we can assist with any future insurance needs. "
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Sampson “MetalFists” Fisher

December 6, 2025

5  out of  5
rating by Sampson “MetalFists” Fisher
"Every agent at this office is very helpful. Lately, I've been working with Charlene. She has literally been listening to me lose my mind in these disgustingly difficult financial times. Thankfully, she set my mind at ease by actually caring for me, taking the time to reduce some costs of my insurance by cutting waste from my policy. She is very kind, helpful, and most importantly, professionally empathetic. The latter is rare these days. BLESS those at the Faircloth location. I highly recommend this location and this insurer."
We responded:
"Thank you, Jordan for that wonderful review. I am so glad I was able to help. Please let me know if you need anything! ~Charlene"
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The original Matt Scott

October 6, 2025

5  out of  5
rating by The original Matt Scott
"Gave me a great price on auto insurance!"
We responded:
"Thanks, Matt!"
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Veanna Veasey

July 7, 2025

5  out of  5
rating by Veanna Veasey
"If you want someone who respects you and willing to help you with any Insurance questions these are the people Wayne Faircloth employees to see."
We responded:
"Thank you, Ms. Veasey. We think of you as family and value our friendship."
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Andris Thomas

June 27, 2025

5  out of  5
rating by Andris Thomas
"I have been a client of Wayne Faircloth of State Farm Auto Insurance for over 40 years. I highly recommend his services to anyone looking for Auto ( or Home Insurance)! He is a true professional! His staff are excellent, courteous, professional, and always ready to answer questions to all my insurance needs! They always make you feel so welcome! They are truly an excellent staff!!!"
We responded:
"Thank you, Mr. Andris for the wonderful review! We value you as a client and are happy to call you a friend. "
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Cathy Holder

May 23, 2025

5  out of  5
rating by Cathy Holder
"We have used Wayne Faircloth with State Farm for 50 years. Progressive wanted over a hundred dollars to add my grandson to our motorcycle insurance but with State Farm it was less than half the cost. They are always available for my questions. Thank you State Farm."
We responded:
"Thank you, Cathy, for your review. We so appreciate your business and enjoy your always positive attitude & smile when see you. we look forward to servicing your wonderful family for many years to come. Lesley- State Farm Insurance Agent Wayne Faircloth"
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Alexandra K

April 30, 2025

4  out of  5
rating by Alexandra K
"I've had some problems and upset with the office, but basically it was Texas insurance. The ladies at this office have been nothing but great. Hope they don't have to deal with many people like me. They were very accommodating and kind, not conflicting."
We responded:
"I am sorry for the difficulty you have had. Please let our office know if there is anything we can do to help. "
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Rohith Roosvelt sande

April 25, 2025

5  out of  5
rating by Rohith Roosvelt sande
"When in doubt talk to an agent, they really give good suggestions."
We responded:
"Thanks so much, we are always happy to help."
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Leslie Keng

March 27, 2025

5  out of  5
rating by Leslie Keng
"Wayne has been my agent for over 40 years. He has advised me and my family on insurance and financial matters with the utmost care and consideration. I recommend him and his entire staff to serve the needs of your family without any reservation. You and State Farm are lucky to have his office as a resource."
We responded:
"We greatly appreciate your review and value your friendship. Thank you for being a wonderful client. "
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Bob Jones

February 25, 2025

5  out of  5
rating by Bob Jones
"Over the past 40 years Wayne and his staff has provided service beyond expectations! I would suggest that anyone looking for insurance contact Wayne’s office for the superior service and products they provide."
We responded:
"Thank you, sir. We value your business and friendship. Please let us know if you need anything. "
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LaDonna Grice

February 21, 2025

4  out of  5
rating by LaDonna Grice
"Attempted to contact the local office but it was close to lunch time left message but no return call. Had to call them back to get my questions asked. Just answer the phone."
We responded:
"Hello LaDonna, I apologize that we missed your call. You did not leave a voicemail, so we were not aware that you called during our closed hours. Our office hours are M-TH 9am-4:30pm and Friday 9am-Noon. We close for lunch form 12-1:30 daily. Thank you for choosing State Farm."
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Renee Bolen

February 11, 2025

5  out of  5
rating by Renee Bolen
"Wayne Faircloth office has superb customer service. I would choose them all over again!!"
We responded:
"Thank you, Renee! Please let us know if you need anything. :)"
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Jacki Corkin

February 3, 2025

5  out of  5
rating by Jacki Corkin
"Wonderful customer service! Always prompt and helpful!"
We responded:
"Thank you, Jacki. Safe travels with your new move and please let us know if we can help with your future insurance needs."
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Rhonda Driver

January 29, 2025

5  out of  5
rating by Rhonda Driver
"I cannot thank the staff in Wayne Faircloth's State Farm Office enough for helping me navigate through the process of getting my house and auto payments made and filing claims this past year when my husband was in the hospital dying. They held my hand through it all. The staff is so knowledgeable and compassionate. Yes, the rates are high but they are at all the reputable companies, the difference is the personal connection that the staff provides that gives me the comfort of knowing they are there when needed. I highly recommend Wayne Faircloth as your State Farm agent."
We responded:
"Thank you, Rhonda, for such a great review. We are happy to help any time! You are like family to us. "
Profile photo of Wayne F Faircloth

Wayne F Faircloth

January 14, 2025

5  out of  5
rating by Wayne F Faircloth
"Charlene is a wealth of knowledge and experience. Lesley is kind and patient and willing to help everyone who has an insurance issue. This office is incredibly helpful and totally professional."
We responded:
"Thank you, Wayne. We appreciate your business and look forward to many years of working with you. "
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Tommy Miller

December 12, 2024

5  out of  5
rating by Tommy Miller
"Met with Charlene Faulkner this morning and was amazed at her knowledge and expertise in handling my insurance needs! I highly recommend this business! It is nice to have friendly and courteous services in this day and time!!!"
We responded:
"Thank you, Mr. Miller! Please let us know if you need anything in the future. "
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Bob Alvarez

December 6, 2024

5  out of  5
rating by Bob Alvarez
"Charlene at State Farm located in Dickinson was and is absolutely wonderful. My only regret is that I wish I met her a long time ago!"
We responded:
"Thank you, Bob for the lovely review! ~Charlene"
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Randal Brandon

December 6, 2024

5  out of  5
rating by Randal Brandon
"I have been with this State Farm office for many years. Friendly and very helpful. I definitely recommend them for your insurance needs."
We responded:
"Thank you, Randal. :)"
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Fred Anthamatten

November 14, 2024

5  out of  5
rating by Fred Anthamatten
"Charlene Faulkner with Wayne Faircloth State Farm Insurance is always extremely professional, courteous and helpful when assisting with my homeowner and auto insurance needs. I highly recommend this agent as they have always been helpful in facilitating any insurance claims that I have had."
We responded:
"Thank you, Mr. Anthamatten for those kind words. We hold you and your family in high regard and value you as a friend and client."
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James Mckerchie

April 30, 2024

5  out of  5
rating by James Mckerchie
"I’m new to the Wayne Faircloth family. So far so good. Let’s keep it going.."
We responded:
"Thank you for the review Mr. McKerchie. We look forward to working with your family. ~Charlene"
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Jon Dickerson

April 23, 2024

5  out of  5
rating by Jon Dickerson
"Lesley Bruemmer was most helpful in setting up our Drive and save plan. All the staff was great very helpful."
We responded:
"It was a pleasure to work with you! Thank you for the lovely review. ~Lesley"
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Kathy McClaugherty

March 21, 2024

5  out of  5
rating by Kathy McClaugherty
"Wayne Faircloth has been our State Farm agent for 35+ years. Wayne & his team have been there for whatever the concern. They are more than "good neighbors", they are also real friends who have treated us like family. Thank you Wayne, Cheryl, & Charlene for being there! Larry & Kathy McClaugherty"
We responded:
"Hi Kathy, thank you for leaving such a great review! We value you as clients and dear friends! "
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JOE SULLIVAN

February 21, 2024

5  out of  5
rating by JOE SULLIVAN
"Thanks for the service that your staff gave me when my other carrier let me down. I am an old new customer and glad to be back."
We responded:
"Thank you, Mr. Sullivan. We are happy to have you back!"
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Jack

October 19, 2023

5  out of  5
rating by Jack
"A truly great insurance office. Fast, attentive, and responsive. Thanks especially to Charlene for your professionalism, and for making this the easiest insurance experience I could ever have imagined."
We responded:
"Thank you, Mr. Wallner for your lovely review. We look forward to working with you. Welcome to our office!"